The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates with housekeeping and other departments, and helps resolve guest concerns. Candidates should have strong communication and customer-service skills, a professional presentation, sound computer ability, and confidence working in a busy hotel environment. Previous hotel, reception, or customer-facing experience is advantageous. Flexibility to work mornings, evenings, weekends, and public holidays is expected. The successful candidate should be organised, calm under pressure, attentive to detail, and committed to delivering warm, efficient service in line with Pullman and Accor standards.
Pullman Cairns International is a premium city hotel located in Cairns, Queensland, close to the Great Barrier Reef, the Esplanade, and the city’s business and leisure attractions. It operates under Pullman, Accor’s upscale hospitality brand, which focuses on modern accommodation, attentive service, business travel, and memorable guest experiences. The hotel provides rooms and suites, restaurants and bars, meeting and event facilities, leisure amenities, and services for both international and domestic visitors. As part of Accor, employees may benefit from structured training, career development opportunities, staff travel advantages, and access to a large international hospitality network. The property serves a diverse clientele, making cultural awareness, teamwork, and a welcoming attitude important qualities for guest-facing employees.
Australia is an island continent with strong opportunities in hospitality, tourism, healthcare, construction, trades, technology, and agriculture. Cairns is particularly suited to people interested in hotels, restaurants, reef tours, adventure activities, and seasonal tourism. Australian workplace culture is generally practical, friendly, multicultural, and focused on punctuality, safety, fair treatment, and work-life balance. Cairns offers a relaxed tropical lifestyle, outdoor activities, beaches, national parks, and a lower-cost environment than Sydney or Melbourne, although rents and transport costs should still be planned carefully. Visa options may include Working Holiday visas, employer-sponsored visas, skilled pathways, and student visas with work rights; eligibility depends on nationality, occupation, age, qualifications, and experience. Before relocating, check official Department of Home Affairs requirements, arrange suitable health insurance, prepare evidence of funds, and confirm employment conditions, accommodation, tax, and superannuation arrangements.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...