Quality Assurance Coordinator - dnata Travel

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Quality Assurance Coordinator supports dnata Travel by monitoring service quality, reviewing operational processes, conducting audits, tracking corrective actions and preparing performance reports. The role typically requires experience in quality assurance, travel or tourism operations, customer service, or process improvement, along with strong analytical, communication and organizational skills. Candidates should be comfortable working with procedures, performance data and internal stakeholders, and should have good knowledge of Microsoft Office. Attention to detail, problem-solving ability, a proactive approach and the confidence to recommend improvements are expected. Experience with quality-management systems, audits or travel-booking platforms would be advantageous.

About the employer

Emirates Group is a major aviation and travel organization headquartered in Dubai, United Arab Emirates. Its businesses include Emirates airline, dnata and a broad range of aviation, travel, logistics and airport-service operations. dnata Travel provides leisure and business travel services, including holiday packages, accommodation, travel planning and related customer support. The group operates across many international markets and employs people in commercial, operational, technical, digital and customer-facing roles. Emirates Group is known for its multicultural workforce, international exposure and structured employment environment. Benefits may include medical insurance, annual leave, travel-related privileges and other allowances, depending on the employing entity, grade and contract. Specific salary and benefits for this position should be confirmed directly with the recruiter.