Key Account Development Controller – Leisure and Commercial Segments

Role summary

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The Key Account Development Controller supports the growth and management of leisure and commercial customer accounts for Emirates. The role typically requires a bachelor’s degree or equivalent experience, several years in airline, travel, tourism, sales support, account management, or commercial planning, and strong knowledge of customer development and revenue opportunities. Candidates should be confident working with sales data, preparing reports, monitoring account performance, coordinating with internal teams, and identifying opportunities to increase business. Strong communication, negotiation, presentation, analytical, and relationship-management skills are expected. Experience with corporate travel, tour operators, destination management companies, or airline distribution is advantageous. The successful candidate should be commercially minded, organised, customer-focused, and comfortable working across cultures in a fast-paced international environment.

About the employer

Emirates is the international airline of the United Arab Emirates and one of the world’s best-known long-haul carriers. Headquartered in Dubai, the airline operates an extensive passenger and cargo network linking the Middle East with Europe, Asia, Africa, the Americas, and Australasia through Dubai International Airport. Emirates is recognised for its large wide-body fleet, premium onboard service, global brand, and significant contribution to Dubai’s aviation and tourism sectors. The Emirates Group also includes dnata, an international aviation services provider covering ground handling, catering, travel, and cargo activities. Employees work in a multicultural environment with opportunities across commercial, airport, technology, engineering, customer service, and corporate functions. Benefits may include competitive pay, travel privileges, medical coverage, and relocation support, subject to the position and employment terms.