Travel Consultant - dnata Global Contact Centres

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Travel Consultant will support dnata customers through global contact centres, handling travel enquiries, reservations, itinerary changes, ticketing and related travel services. The role typically requires strong customer-service and communication skills, good spoken and written English, confidence using reservation or customer relationship systems, and the ability to work accurately under pressure. Previous experience in travel, airlines, tourism, contact centres or sales is usually preferred; knowledge of global destinations, fares and booking procedures is an advantage. Candidates are expected to provide professional, personalised assistance, meet service and sales targets, resolve issues efficiently, protect customer information and remain flexible for shifts, weekends and public holidays.

About the employer

dnata is a major global air services and travel company and part of the Emirates Group. Its businesses include airport ground handling, cargo, catering, travel management and retail travel services across numerous countries. Through its travel division and global contact centres, dnata helps individuals and corporate customers plan, book and manage flights, hotels, holidays and other travel arrangements. The organisation is known for operating in a customer-focused, international environment where service quality, operational reliability and commercial performance are important. Employees may work with customers and suppliers from many markets, making cultural awareness, clear communication and attention to detail valuable. Benefits and employment conditions vary by location and contract, but Emirates Group companies commonly offer structured training, career development and a multicultural workplace.