Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports daily hotel operations, supervises front-office and guest-service activities, handles complaints, coordinates with housekeeping, engineering and security, and ensures smooth service across the property. Candidates typically need a diploma or degree in hospitality or a related field, several years of hotel operations or front-office experience, and strong communication and leadership skills. The role requires a professional appearance, sound judgment, flexibility to work shifts, weekends and public holidays, and the ability to remain calm while resolving guest issues. Familiarity with hotel property-management systems and English proficiency is generally expected.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and known for its upscale hotels, resorts and serviced residences worldwide. The group operates properties across Asia, the Middle East, Europe, North America and other international markets, with a strong focus on warm Asian hospitality, personalized guest service and high operating standards. Shangri-La Hotel Singapore is a prominent urban resort set near Orchard Road, offering accommodation, restaurants, meeting facilities, gardens and extensive leisure amenities. Employees typically work in a multicultural environment where guest satisfaction, teamwork, professionalism and attention to detail are highly valued. The company also provides opportunities across hotel operations, food and beverage, culinary, sales, finance, engineering and corporate functions, with training and internal career-development pathways available in many roles.