Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor is responsible for overseeing daily housekeeping operations on assigned floors, ensuring guest rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include prior hotel housekeeping experience, supervisory or team-leading exposure, good English communication and strong attention to detail. The successful candidate should be organised, physically fit, service-oriented and able to work shifts, weekends and public holidays. Duties may include inspecting rooms, allocating tasks, coaching colleagues, coordinating with Front Office and Engineering, handling guest requests and reporting maintenance or service issues promptly.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La is recognised for warm Asian hospitality, attentive personalised service and high standards in accommodation, dining and guest experiences. Its Singapore property, Shangri-La Singapore, is a prominent luxury hotel set amid landscaped gardens near Orchard Road. The hotel offers rooms and suites, restaurants, leisure facilities, event spaces and extensive guest services. Employees typically work in a multicultural environment with structured operating procedures, service training and opportunities to develop within the wider hospitality group.