The Guest Relations Officer welcomes guests, manages special requests, handles feedback and complaints, coordinates with hotel departments, and helps create a personalised stay. Candidates should have hospitality or customer-service experience, strong spoken and written English, a polished and friendly manner, good problem-solving skills, and confidence using hotel systems. Additional languages are advantageous. The role requires flexibility to work rotating shifts, weekends and public holidays, with a consistently professional appearance and service-focused attitude. Candidates are expected to remain calm under pressure, anticipate guest needs, protect guest confidentiality, and represent Shangri-La’s service standards at all times.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its portfolio includes Shangri-La, Kerry, JEN and Traders properties. The group is known for warm Asian hospitality, personalised service and high standards in guest care. Shangri-La Singapore is a landmark luxury hotel set in approximately 15 acres of tropical gardens near Orchard Road. It offers guestrooms, suites, restaurants, meeting facilities, wellness services and family-oriented amenities. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, food and beverage, guest services and corporate functions.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. Its culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is convenient and safe, supported by excellent public transport, modern healthcare and extensive shopping and dining options. Accommodation can be expensive, so newcomers often share apartments or live farther from the city centre. Hospitality employees should expect a fast-paced environment, high service standards and shift work. Foreign workers generally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to eligibility and government approval; employers normally manage the application. New arrivals should budget for rent, transport, deposits and medical insurance, and confirm the pass, salary, accommodation and working hours before relocating.
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