Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, hotel enquiries, wake-up calls, service requests and internal communications professionally and promptly. Requirements typically include strong spoken English, clear telephone etiquette, basic computer skills and a customer-focused attitude. Previous experience in hotel operations, a call centre or guest services is advantageous. The successful candidate is expected to remain calm under pressure, accurately record requests, follow up with relevant departments and protect guest privacy. Flexibility to work shifts, weekends and public holidays is normally required. Knowledge of additional languages and familiarity with hotel systems would be an advantage.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The group operates properties under the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. Shangri-La hotels are recognised for attentive service, comfortable accommodation, restaurants, meeting facilities and destination-focused experiences. Shangri-La Singapore is a large luxury hotel set among landscaped gardens near Orchard Road. It serves leisure travellers, business guests, families and event clients, with extensive dining, wellness and guest-service facilities. Employees generally work in a multicultural environment where courtesy, teamwork, service consistency and attention to detail are important. The company also offers hospitality career paths across front office, food and beverage, housekeeping, sales and administration.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, retail, technology, finance and healthcare. Hotels regularly recruit international staff for guest services, food and beverage, housekeeping and supervisory roles, although work passes are required. English is widely used, and the culture is multicultural, orderly and generally respectful of punctuality and service standards. Life is convenient, with excellent public transport, reliable healthcare, safe neighbourhoods and many shopping, dining and entertainment options. Housing can be expensive, especially near central districts, so employees often choose shared accommodation or areas connected by MRT. Singapore is hot and humid year-round, with frequent rain. Foreign employees usually need an employer-sponsored Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Candidates should confirm eligibility, medical requirements and pass conditions with the employer before relocating.