The Service Leader – Procurement (Cluster Procurement) is expected to coordinate purchasing activities across Shangri-La properties in Malaysia, manage supplier relationships, negotiate competitive prices, and support consistent quality and timely delivery. Candidates should have relevant experience in hotel procurement, purchasing, supply chain, or a related commercial function, ideally within an international hotel or hospitality group. Strong knowledge of local suppliers, contracts, inventory controls, cost management, and procurement systems is valuable. The role requires confident communication, negotiation skills, commercial awareness, attention to detail, and the ability to work with multiple departments and properties. The successful candidate should be ethical, organised, service-oriented, and capable of meeting deadlines while achieving cost savings and maintaining Shangri-La's quality standards.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for warm Asian hospitality, high service standards, elegant accommodation, destination dining, wellness facilities, and personalised guest experiences. Shangri-La properties employ teams across hotel operations, food and beverage, finance, engineering, sales, procurement, and corporate services. In Malaysia, the company operates prominent hotels and resorts in locations including Kuala Lumpur, Penang, Kota Kinabalu, and other key destinations. Its working environment generally emphasises professionalism, teamwork, guest focus, integrity, continuous learning, and operational excellence. A cluster procurement position supports several properties and therefore offers exposure to regional sourcing, supplier negotiations, cross-functional collaboration, and strategic cost management within an international hotel organisation.
Malaysia offers opportunities in luxury hotels, resorts, tourism, retail, technology, manufacturing, healthcare, and shared services. Popular island and coastal destinations include Langkawi, Penang, Tioman, Redang, Perhentian, and parts of Sabah and Sarawak, while Kuala Lumpur remains the main corporate centre. Malaysian culture combines Malay, Chinese, Indian, Indigenous, and international influences, with English commonly used in business and hospitality. Lifestyle costs vary: Kuala Lumpur and Penang are urban and convenient, while resort islands provide a slower, outdoor-focused environment but may have higher seasonal costs and fewer services. Foreign employees normally need an employer-sponsored Employment Pass, with approval and immigration processing handled by the company; requirements depend on nationality, salary, qualifications, and role. Candidates should confirm accommodation, medical coverage, transport, taxation, probation terms, and relocation assistance before accepting an offer. Island jobs may include staff housing and meals, but availability should be confirmed directly.
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