Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for coordinating the hotel’s engineering and maintenance services, including building systems, utilities, guest rooms, equipment, and preventive maintenance. Candidates typically need a diploma or degree in mechanical, electrical, civil, or building services engineering, together with several years of hotel or facilities experience. Strong knowledge of safety standards, energy management, maintenance planning, budgeting, and contractor supervision is expected. The successful candidate should be practical, service-minded, organized, and able to lead technicians while responding promptly to operational and guest requirements. Good communication skills and the ability to work shifts, weekends, and public holidays are important in a luxury hotel environment.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. Its properties are known for attentive service, comfortable surroundings, and strong standards in guest experience. In Indonesia, Shangri-La has operated prominent hotels and resorts, including properties in Jakarta and Bali. Engineering teams play an important role in maintaining safe, reliable, and efficient facilities while supporting the hotel’s environmental and sustainability goals. Employees generally work in a structured international environment with opportunities for professional development, cross-department collaboration, and progression within the wider hospitality group.