Service Manager Engineering

Job Description

The Service Manager Engineering is responsible for coordinating the hotel’s engineering and maintenance services, including building systems, utilities, guest rooms, equipment, and preventive maintenance. Candidates typically need a diploma or degree in mechanical, electrical, civil, or building services engineering, together with several years of hotel or facilities experience. Strong knowledge of safety standards, energy management, maintenance planning, budgeting, and contractor supervision is expected. The successful candidate should be practical, service-minded, organized, and able to lead technicians while responding promptly to operational and guest requirements. Good communication skills and the ability to work shifts, weekends, and public holidays are important in a luxury hotel environment.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. Its properties are known for attentive service, comfortable surroundings, and strong standards in guest experience. In Indonesia, Shangri-La has operated prominent hotels and resorts, including properties in Jakarta and Bali. Engineering teams play an important role in maintaining safe, reliable, and efficient facilities while supporting the hotel’s environmental and sustainability goals. Employees generally work in a structured international environment with opportunities for professional development, cross-department collaboration, and progression within the wider hospitality group.

Destination Guide

Indonesia offers hospitality and engineering opportunities across Bali, Java, Lombok, Batam, and other resort islands. Bali has the largest concentration of international hotels and a relaxed, tourism-focused lifestyle, while Jakarta and other cities offer broader corporate and commercial opportunities. Local culture values respect, community, religious diversity, and polite communication; workplace customs may vary between regions. Living costs depend heavily on location, with Bali resort areas and Jakarta generally more expensive than smaller cities. Foreign employees normally need employer sponsorship, an appropriate work permit, and a limited-stay visa or KITAS before starting work. Employers often assist with documentation, accommodation, transport, health insurance, and relocation, but these benefits should be confirmed in writing. Learning basic Indonesian is useful for daily life and team communication.