The Horizon Club / Executive Lounge Manager oversees daily lounge operations, premium guest service, reception standards, breakfast and evening offerings, team scheduling, service recovery, and coordination with Front Office, Food and Beverage, and Housekeeping. Candidates typically need a hospitality or hotel management background, several years of experience in luxury hotels or executive lounges, strong English communication skills, and sound knowledge of guest relations. Indonesian language skills and experience with hotel systems are advantageous. The role expects polished presentation, leadership ability, commercial awareness, attention to detail, and a consistently warm, discreet approach when handling VIP guests and complaints.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant properties, and strong emphasis on genuine care. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La properties typically serve leisure travelers, corporate guests, families, and high-end groups, offering accommodation, restaurants, meeting facilities, wellness services, and club-level experiences. In Indonesia, the company has operated prominent hotels and resorts serving both domestic and international visitors. Employees generally work in a structured, service-focused environment with opportunities for hotel operations training, internal mobility, and career development across the wider group.
Indonesia offers hospitality opportunities throughout Bali, Java, Lombok, and other resort islands, particularly in hotels, restaurants, wellness, events, and tourism services. Bali is the most internationally oriented destination, while Jakarta and other Java cities provide larger corporate and urban hotel markets. Daily life combines varied food, tropical weather, strong community values, and a generally relaxed social culture, although traffic and seasonal crowds can be significant. English is common in international hotels, but basic Bahasa Indonesia is very useful. Foreign employees normally need an employer-sponsored work permit and appropriate stay visa; working on a tourist visa is not permitted. Before relocating, confirm sponsorship, accommodation, insurance, tax arrangements, medical requirements, and contract benefits. Costs vary widely: Bali resort areas can be expensive, while many Java locations are more affordable.
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