Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, premium guest service, reception standards, breakfast and evening offerings, team scheduling, service recovery, and coordination with Front Office, Food and Beverage, and Housekeeping. Candidates typically need a hospitality or hotel management background, several years of experience in luxury hotels or executive lounges, strong English communication skills, and sound knowledge of guest relations. Indonesian language skills and experience with hotel systems are advantageous. The role expects polished presentation, leadership ability, commercial awareness, attention to detail, and a consistently warm, discreet approach when handling VIP guests and complaints.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant properties, and strong emphasis on genuine care. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La properties typically serve leisure travelers, corporate guests, families, and high-end groups, offering accommodation, restaurants, meeting facilities, wellness services, and club-level experiences. In Indonesia, the company has operated prominent hotels and resorts serving both domestic and international visitors. Employees generally work in a structured, service-focused environment with opportunities for hotel operations training, internal mobility, and career development across the wider group.