The Food & Beverage Supervisor (Outlets) oversees daily operations in assigned restaurants, bars or dining outlets, ensuring excellent guest service, smooth workflow and compliance with Shangri-La standards. Requirements typically include a diploma or equivalent in hospitality, food and beverage experience, strong communication skills and knowledge of service procedures, hygiene and point-of-sale systems. Supervisory experience is preferred. The successful candidate is expected to lead and motivate service staff, manage guest requests and complaints professionally, coordinate with the kitchen and other departments, monitor outlet presentation and safety, support training, and assist with achieving revenue and guest-satisfaction targets. Flexibility for shifts, weekends and public holidays is essential.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its distinctive Asian-inspired service, elegant hotels and resort experiences. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a large luxury hotel set in extensive gardens near Orchard Road, offering guestrooms, restaurants, event facilities, wellness services and a range of guest amenities. Its workforce supports high standards in hospitality, dining, guest relations and operational excellence. Employees commonly work in a multicultural environment with opportunities for training, internal mobility and career development. The company places strong emphasis on genuine care, personalised service, teamwork and creating memorable experiences for guests. Benefits and compensation vary according to the position, experience, employment terms and applicable Singapore regulations.
Singapore is a compact island city-state and a major centre for hospitality, tourism, finance, technology and international business. Hotels, restaurants, resorts, airlines, attractions and event companies provide regular opportunities for experienced service professionals, although competition can be strong. The culture is multicultural, orderly and generally welcoming, with English widely used at work alongside Mandarin, Malay and Tamil. Lifestyle is convenient and safe, with excellent public transport, diverse food, shopping, parks and active nightlife. Housing can be expensive, especially near central districts, so many employees share accommodation or live outside the city centre. Foreign workers generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Secure a confirmed offer before relocating, check pass eligibility, and budget for rent, transport, healthcare and deposits.
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