Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily reception, concierge, guest services and night operations. The role typically requires a diploma or degree in hospitality, several years of front-office experience, and strong knowledge of hotel operating procedures. Candidates should have excellent communication and problem-solving skills, a service-focused attitude, professional presentation, and the ability to lead and coach colleagues. Familiarity with hotel property-management systems, reservations, billing and complaint handling is expected. The successful candidate should be comfortable working shifts, weekends and public holidays, while maintaining high standards of guest satisfaction and operational efficiency.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Shangri-La Resorts, Traders and Kerry hotel brands. The company is known for refined service, warm Asian hospitality and an emphasis on memorable guest experiences. Shangri-La Hotel Singapore is a prominent luxury property set within landscaped grounds near Orchard Road, offering accommodation, restaurants, meeting facilities, recreational amenities and wellness services. Employees typically work in a multicultural environment with structured service standards, training opportunities and career pathways across the group. The organisation values professionalism, genuine hospitality, teamwork, integrity and attention to detail.