Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, guest services, room coordination and complaint resolution. Candidates typically need hotel or hospitality experience, strong knowledge of front-office procedures, excellent communication skills and confidence leading a team. Familiarity with hotel property-management systems, shift work and English-language service standards is expected. The role requires a professional, guest-focused approach, sound decision-making and the ability to remain calm during busy periods. Candidates should be flexible, well presented and willing to work rotating shifts, weekends and public holidays while maintaining Shangri-La’s service standards.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its Asian-inspired service culture. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La focuses on warm hospitality, personalised guest experiences, premium accommodation, dining and wellness services. Its Singapore operations serve business and leisure travellers and include established luxury hotel properties with extensive rooms, restaurants, meeting facilities and guest amenities. Employees generally work in a multicultural environment with structured service standards and opportunities to develop careers across hotels and departments. The company places strong emphasis on guest satisfaction, professionalism, teamwork and creating a welcoming experience for visitors.