The Director of Sales & Marketing leads the hotel’s commercial strategy, including sales, marketing, public relations, partnerships, group business and revenue generation. Candidates are generally expected to have substantial senior-level experience in luxury hospitality, strong knowledge of local and international markets, and a proven record of achieving revenue targets. Excellent leadership, negotiation, communication and networking skills are essential. The role requires close cooperation with revenue management, reservations, operations and regional corporate teams. The successful candidate should be commercially minded, guest-focused, confident with digital marketing and able to develop effective strategies for leisure, corporate, meetings and events segments. Fluency in English is normally required, while additional languages and Malaysian market knowledge are advantageous.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for its Asian-inspired hospitality, service culture and the Shangri-La brand, alongside brands such as JEN by Shangri-La and Kerry Hotels. Its Malaysian properties serve leisure travellers, corporate guests, families and meetings and events customers. Shangri-La places strong emphasis on personalized guest service, employee development, operational standards and responsible business practices. A Director of Sales & Marketing normally works within the hotel’s executive leadership team, coordinating commercial activity with regional and corporate offices while building relationships with travel partners, businesses, event organizers and key accounts. Compensation and responsibilities vary according to the property, city, experience and market segment.
Malaysia offers opportunities in hotel sales, marketing, revenue management, food and beverage, tourism, technology and business services, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Its culture blends Malay, Chinese, Indian and indigenous traditions, with festivals, varied cuisine and generally warm social hospitality. Lifestyle choices range from busy urban living to relaxed island communities; Langkawi, Penang and Sabah are popular with expatriates and tourism professionals. Living costs vary, with Kuala Lumpur and major resort areas generally more expensive than smaller towns. Foreign employees normally need an employer-sponsored Employment Pass, with the hiring company handling approval and immigration procedures. Dependants may require separate passes. Before relocating, candidates should confirm salary, housing, tax, healthcare, insurance and visa conditions, and check current Malaysian immigration requirements.
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