Senior Sales Manager (MICE)

Job Description

The Senior Sales Manager (MICE) is responsible for winning and managing meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Candidates typically need several years of hotel sales experience, a strong record in MICE or corporate accounts, excellent negotiation and presentation skills, and established relationships with event agencies, companies and destination planners. Fluency in English is generally expected, while Bahasa Indonesia and knowledge of the local market are valuable. The role requires achieving revenue targets, preparing proposals, conducting client presentations and site inspections, coordinating with operations teams, and ensuring successful event delivery. The ideal candidate is commercially minded, well organised, confident with senior clients, willing to travel, and capable of developing long-term business partnerships.

Company Info

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalised service, comfortable accommodation, extensive food and beverage facilities, and meetings and events expertise. Its Indonesian properties serve both leisure and business travellers, with facilities ranging from restaurants and spas to conference venues and wedding spaces. Shangri-La places strong emphasis on genuine hospitality, guest satisfaction, operational standards and colleague development. A Senior Sales Manager (MICE) would normally work closely with event planners, corporate clients, travel agencies and internal hotel departments to grow revenue and deliver high-quality programmes. Benefits may include service charge, performance incentives, meals, insurance, staff discounts and career opportunities, although the exact package depends on the property and employment contract.

Destination Guide

Indonesia offers varied opportunities in hospitality, tourism, events and commercial sales, especially in Jakarta, Bali, Surabaya, Batam and other major resort destinations. Jakarta, on Java, is the country’s principal corporate and MICE market, while Bali is stronger for international conferences, incentives, weddings and leisure tourism. Indonesian culture values courtesy, personal relationships, community and respect for religious traditions; modest dress and sensitivity during Ramadan are advisable. Lifestyle ranges from busy urban living to relaxed coastal communities, with excellent food and generally affordable daily costs, though central Jakarta and Bali can be expensive. Foreign nationals normally need an appropriate work visa and work permit sponsored by an Indonesian employer; tourist visas do not permit employment. Employers usually guide the application process. Candidates should confirm salary, accommodation, taxation, healthcare, relocation support and contract terms before moving.