The Waiter/Waitress serves guests in the Lobby Lounge, taking orders, explaining menu items, preparing and presenting beverages or food, processing payments, and maintaining high standards of cleanliness and service. Candidates should have hospitality or food-and-beverage experience, good spoken English, a pleasant and professional manner, and strong guest-service skills. Knowledge of lounge service, coffee, tea, cocktails, or wines is advantageous. The role requires attention to detail, teamwork, reliability, and the ability to remain calm during busy periods. Applicants should be comfortable standing for extended periods and working rotating shifts, including evenings, weekends, and public holidays. A positive attitude and willingness to follow Shangri-La’s service standards are expected.
Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for its hotels, resorts, restaurants, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La Hotel Singapore is located near Orchard Road and offers luxury accommodation, dining, meetings, wellness facilities, and personalised guest experiences. Employees typically work in a multicultural environment with a strong emphasis on hospitality, professionalism, service consistency, and staff development. The company provides opportunities across food and beverage, rooms, culinary, engineering, finance, sales, and management. Its workplace expectations generally include respect for guests and colleagues, attention to detail, teamwork, integrity, and a genuine desire to create memorable experiences.
Singapore is a compact, modern island city with strong opportunities in hotels, restaurants, tourism, retail, logistics, finance, healthcare, and technology. Hospitality jobs are concentrated around Orchard Road, Marina Bay, Sentosa, and the airport. The culture is multicultural, orderly, and fast-paced, with English widely used alongside Mandarin, Malay, and Tamil. Public transport is efficient, safe, and affordable, while housing and daily expenses can be high, especially near central districts. Employees enjoy excellent healthcare, reliable services, varied international food, shopping, parks, and easy regional travel. Foreign workers generally need an employer-sponsored work pass; hospitality roles may use an S Pass or Work Permit depending on salary, qualifications, and government quotas. Before relocating, candidates should confirm the approved pass, accommodation arrangements, working hours, benefits, and tax obligations. Singapore’s hot, humid climate and occasional heavy rain should also be considered.
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