The Assistant Manager oversees daily operations of Shangri-La Singapore’s Lobby Lounge, ensuring polished service, guest satisfaction and smooth coordination with food and beverage teams. Responsibilities typically include supervising and coaching service staff, managing shifts, handling guest requests and complaints, monitoring service standards, supporting revenue and upselling initiatives, and maintaining hygiene, safety and presentation requirements. Candidates should have relevant hotel or restaurant experience, strong communication and leadership skills, good knowledge of food and beverage service, and a professional, guest-focused approach. Flexibility to work shifts, weekends and public holidays is expected. Familiarity with luxury hospitality standards and the ability to remain calm during busy periods would be advantageous.
Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for warm Asian hospitality, elegant accommodation and high service standards. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. Shangri-La Singapore is a well-established luxury hotel set within landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, lounges, meeting facilities, wellness services and event spaces. The hotel serves leisure travellers, business guests, families and corporate clients, and is known for its attentive service and extensive facilities. Working for Shangri-La generally involves a strong focus on guest engagement, teamwork, grooming, operational consistency and continuous learning. Employees may benefit from structured training, international hospitality exposure and opportunities to develop within the wider Shangri-La network.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare and logistics. The culture is multicultural, combining Chinese, Malay, Indian and Western influences, with English widely used in workplaces. Life is safe, efficient and convenient, supported by excellent public transport, modern healthcare, shopping centres and diverse dining. Housing can be expensive, particularly near central areas, so many newcomers share accommodation or live farther from the city centre. Singapore has a hot, humid climate throughout the year with frequent rain. Foreign employees generally need an appropriate work pass, such as an Employment Pass, S Pass or Work Permit, sponsored or supported by an employer; eligibility depends on salary, qualifications and sector requirements. New arrivals should budget for rent, transport, deposits and daily expenses, and confirm accommodation and pass arrangements before relocating.
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