The Service Associate – Horizon Club supports guests using the hotel’s executive lounge, providing warm, efficient and personalized service. Responsibilities may include welcoming guests, handling check-in and check-out assistance, managing reservations and requests, explaining hotel facilities, serving refreshments, coordinating with housekeeping and food and beverage teams, and resolving guest concerns. Candidates are generally expected to have hospitality or customer-service experience, good English communication skills, a professional appearance, computer literacy and a service-minded attitude. Flexibility to work rotating shifts, weekends and holidays is essential. Attention to detail, confidence in dealing with international guests and the ability to remain calm during busy periods are also important.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant hotels and resort experiences. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Kerry, JEN and Traders brands. Its hotels typically offer accommodation, restaurants, lounges, meeting facilities, spas and leisure services. Shangri-La places strong emphasis on genuine hospitality, personalized guest care and employee development. In the Philippines, the group has established properties in major destinations including Metro Manila and resort locations. Employees generally work in multicultural teams and serve both business and leisure travelers. A role in the Horizon Club provides experience in executive-lounge operations, guest relations and the standards expected of an international luxury hotel.
The Philippines offers hospitality, tourism, business-process outsourcing, healthcare, education and retail opportunities, with major employment centers in Manila, Cebu, Clark, Davao and resort islands such as Boracay and Palawan. Filipino culture is friendly, family-oriented and strongly influenced by Spanish, American and Asian traditions. English is widely used, especially in hotels and professional workplaces. Lifestyle varies from fast-paced urban living to relaxed coastal communities, with affordable local food, beaches and a strong social culture. Foreign nationals normally need an appropriate work visa or permit arranged with employer support; tourists should not work while visiting. Relocating usually involves securing a job offer, checking visa requirements, arranging accommodation and budgeting for transport and healthcare. Costs are highest in Manila and popular resort areas. The country has a tropical climate, so newcomers should prepare for heat, humidity, monsoon rains and occasional typhoons.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...