Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need substantial luxury-hospitality management experience, strong knowledge of rooms and hotel operations, excellent leadership and communication skills, and the ability to work in a multicultural environment. The role requires sound commercial judgment, hands-on problem-solving, and confidence in handling guests, colleagues, owners, and local partners. The successful candidate is expected to maintain Shangri-La service standards, motivate department heads, respond effectively to operational challenges, and deputize for the General Manager when required. Flexibility to work weekends, holidays, and changing shifts is essential.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is recognized for warm Asian hospitality, high service standards, and distinctive properties ranging from urban business hotels to beachfront resorts. Shangri-La employs a large international workforce and places strong emphasis on guest care, operational excellence, employee development, and responsible business practices. In the Philippines, its portfolio has included prominent city and resort properties serving leisure travelers, business guests, families, and international events. Roles with the company commonly offer exposure to multicultural teams, luxury-service operations, and structured career progression within the wider hospitality network.