The Reservation Executive manages room bookings, amendments, cancellations, availability checks and guest enquiries through telephone, email and reservation systems. Candidates should have hospitality or hotel reservations experience, strong communication skills, good computer literacy and attention to detail. Knowledge of Opera or similar property-management systems is advantageous. The role requires professional English, confidence in handling guests and travel partners, and the ability to work accurately under pressure. The successful candidate is expected to maximise occupancy and revenue, follow Shangri-La service standards, maintain accurate records, coordinate closely with Front Office and Sales, and provide courteous, timely support across all guest interactions. Shift work, weekends and public holidays may be required.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian-inspired service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a landmark luxury property set in extensive tropical gardens near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, wellness services and family experiences. Employees typically work in a polished, multicultural environment where guest care, teamwork, attention to detail and professional presentation are highly valued. The group provides opportunities across hotel operations, food and beverage, sales, reservations, engineering and corporate functions. Benefits and employment terms vary by position and may include staff meals, training, service benefits and career development opportunities.
Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail and logistics. Its culture is multicultural, blending Chinese, Malay, Indian and international influences, with English widely used at work. Life is safe, efficient and convenient, supported by excellent public transport, hawker centres, shopping malls, parks and a lively arts and dining scene. Housing can be expensive, especially near central districts, so many workers choose shared accommodation or locations close to MRT lines. Foreign employees generally need employer-sponsored permission to work, commonly an S Pass or Employment Pass, subject to current salary, qualifications and Ministry of Manpower requirements. Secure a written offer before relocating and confirm visa sponsorship, medical checks, accommodation, insurance and flight arrangements. Singapore has a hot, humid climate year-round, with frequent rain, so lightweight clothing and an adaptable attitude are useful.
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