The Team Leader, Dining Reservations oversees daily restaurant booking operations, coordinates table availability, and ensures guests receive prompt, courteous service across telephone, email, and online channels. Requirements typically include relevant hotel or restaurant reservations experience, strong communication and organisational skills, computer literacy, and the ability to lead a small team. Familiarity with reservation systems and knowledge of dining outlets is advantageous. The successful candidate is expected to maintain accurate bookings, handle special requests and complaints professionally, coordinate closely with restaurant teams, and support revenue optimisation through effective table management. Flexibility for shifts, weekends, and public holidays is essential, together with a polished appearance and a guest-focused approach.
Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for its hotels, resorts, residences, and guest-focused service. The group operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La Singapore is a long-established luxury hotel known for its extensive gardens, restaurants, meeting facilities, and personalised service. The company places strong emphasis on Asian hospitality, staff development, operational excellence, and creating memorable experiences for guests. Employees may work with diverse international teams and gain exposure to accommodation, food and beverage, events, wellness, and commercial operations. Benefits and employment terms vary by position and local regulations, but hospitality employees commonly receive service benefits, training opportunities, staff meals, and hotel-related discounts.
Singapore is a modern, compact city-state with strong opportunities in hotels, restaurants, tourism, aviation, retail, finance, technology, and healthcare. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, and the city centre. The culture is multicultural, orderly, and English-friendly, with Chinese, Malay, Indian, and international influences. Lifestyle is convenient and generally safe, although housing and daily expenses can be high. Public transport is excellent, and tropical weather is warm and humid throughout the year. Foreign employees normally need a valid work pass, such as an Employment Pass, S Pass, or Work Permit, sponsored or supported by the employer; eligibility depends on salary, qualifications, and government criteria. Candidates should confirm pass arrangements, medical requirements, accommodation, and relocation support before accepting an offer. Singapore offers excellent career development but a fast-paced working environment.
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