Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports Shangri-La’s commercial team by coordinating sales activities, preparing reports and presentations, maintaining client records, organizing meetings and events, and assisting with promotional campaigns. Candidates typically need a diploma or degree in marketing, business, hospitality, or a related field, along with administrative or hotel sales experience. Strong communication, organization, customer-service, and Microsoft Office skills are expected. Knowledge of digital marketing, hotel systems, and local market trends is an advantage. The successful candidate should be detail-oriented, professional, proactive, comfortable working with deadlines, and able to coordinate effectively with hotel departments, corporate clients, travel partners, and external stakeholders.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia and recognized internationally for its high standards of service, warm hospitality, and distinctive properties. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. In Malaysia, Shangri-La has established properties in locations including Kuala Lumpur, Penang, Kota Kinabalu, and Rasa Sayang, serving business travelers, leisure guests, groups, and events. Employees typically work in a structured, multicultural environment with strong emphasis on guest satisfaction, teamwork, professional presentation, and operational excellence. The company offers career opportunities across hotel operations, sales, marketing, food and beverage, finance, engineering, and guest services, making it a well-known employer for people building careers in international hospitality.

Destination Guide

Malaysia offers varied island lifestyles and hospitality opportunities, especially in Langkawi, Penang, Tioman, Pangkor, and the islands of Sabah. Jobs are commonly available in hotels, resorts, restaurants, diving operations, tourism sales, events, and guest services. Langkawi suits people seeking a relaxed resort environment, while Penang combines heritage, food culture, and urban convenience. Sabah’s islands offer nature-focused tourism and marine activities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in tourism workplaces. Living costs vary, with resort islands often requiring higher budgets for accommodation and transport. Foreign employees generally need an employer-sponsored Employment Pass or relevant work permit arranged before starting work. Employers usually provide guidance, but candidates should confirm eligibility, accommodation, medical requirements, and contract terms. Transport may depend on ferries, local buses, taxis, or motorcycles.