Events and Operations Assistant Manager, Family Experience

Job Description

This role supports the planning and daily operation of family-focused events, activities and guest experiences at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, tourism or a related field, along with experience coordinating events, activities or guest services. The successful candidate should be organised, creative, confident with children and families, and comfortable supervising teams and coordinating multiple departments. Strong communication, problem-solving and customer-service skills are essential. The role is likely to involve scheduling activities, managing suppliers and event resources, monitoring safety standards, handling guest feedback and ensuring consistently enjoyable experiences. Flexibility to work weekends, public holidays and varying shifts is expected.

Company Info

Shangri-La Group is a global luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other markets. The group is recognised for personalised Asian-inspired hospitality, high service standards and a strong focus on guest wellbeing. Shangri-La Singapore is a long-established luxury hotel set in extensive gardens near Orchard Road. It offers accommodation, restaurants, meeting and event facilities, recreational amenities and family-oriented experiences. The property is known for its landscaped grounds, spacious facilities and service-driven culture. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, food and beverage, events, guest services and corporate functions.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, events, retail, technology and finance. The culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. Life is convenient and generally safe, although housing and daily expenses can be high. Public transport is efficient, and most areas are easy to reach without a car. Hospitality roles commonly require shift work, including weekends and public holidays. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Before relocating, candidates should confirm the pass category, accommodation costs, medical requirements and employment terms. Singapore’s warm, humid climate, excellent food scene and regional air connections make it attractive for international professionals.