Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or operational issues. Candidates should have hotel experience, preferably in front office or guest relations, with supervisory or leadership exposure. Strong communication, problem-solving, decision-making, and organisational skills are expected, along with professional English and confidence handling guests and colleagues from diverse backgrounds. The role requires flexibility to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems, service standards, safety procedures, and Shangri-La’s hospitality values would be advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Singapore and recognised internationally for warm Asian hospitality. The group operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La Singapore is a landmark city hotel located near Orchard Road, offering luxury accommodation, restaurants, event facilities, wellness services, and extensive guest amenities. The company places strong emphasis on personalised service, operational excellence, colleague development, and cultural diversity. Employees typically work in a structured, service-focused environment with opportunities to build careers across hotel departments and international properties. Benefits may include staff meals, employee rates, training, and other benefits, depending on the position and employment terms.