The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or operational issues. Candidates should have hotel experience, preferably in front office or guest relations, with supervisory or leadership exposure. Strong communication, problem-solving, decision-making, and organisational skills are expected, along with professional English and confidence handling guests and colleagues from diverse backgrounds. The role requires flexibility to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems, service standards, safety procedures, and Shangri-La’s hospitality values would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Singapore and recognised internationally for warm Asian hospitality. The group operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La Singapore is a landmark city hotel located near Orchard Road, offering luxury accommodation, restaurants, event facilities, wellness services, and extensive guest amenities. The company places strong emphasis on personalised service, operational excellence, colleague development, and cultural diversity. Employees typically work in a structured, service-focused environment with opportunities to build careers across hotel departments and international properties. Benefits may include staff meals, employee rates, training, and other benefits, depending on the position and employment terms.
Singapore is a compact, highly connected island city-state with strong opportunities in hotels, tourism, food and beverage, retail, finance, technology, healthcare, and logistics. Its culture blends Chinese, Malay, Indian, and Western influences, reflected in festivals, neighbourhoods, languages, and cuisine. The lifestyle is safe, efficient, and urban, with excellent public transport, shopping, nightlife, parks, and dining, although accommodation and daily expenses can be high. International workers generally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to prevailing salary, qualification, and approval requirements. Employers may assist with relocation, accommodation guidance, onboarding, and work-pass applications, but arrangements vary. New arrivals should budget carefully, secure housing near public transport, and check official Singapore government requirements before travelling or accepting employment.
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