Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor supports the smooth operation of the restaurant floor, ensuring attentive service, accurate order handling and a welcoming guest experience. Candidates should have previous experience in hotel or restaurant service, supervisory ability, good knowledge of food and beverage operations, and strong communication skills. The role requires coordinating servers, managing table assignments, handling guest requests and complaints, checking service standards, supporting staff training and maintaining hygiene and safety procedures. Flexibility to work shifts, weekends and public holidays is expected. A professional appearance, positive attitude, teamwork and the ability to remain calm during busy periods are important for success.

About the employer

Shangri-La is an internationally recognised luxury hospitality group founded in Asia and known for its hotels, resorts and distinctive service culture. The company operates properties across Asia, the Middle East, Europe, North America and other major destinations, serving leisure and business travellers. Shangri-La Singapore is a long-established luxury hotel set in extensive landscaped grounds near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and event spaces. Employees work in a multicultural environment where guest care, professionalism, attention to detail and teamwork are strongly valued. The company provides opportunities across hotel operations, food and beverage, culinary services, housekeeping, events and corporate functions. Benefits and development opportunities vary by position and employment terms, but hospitality experience with a well-known international brand can offer useful career progression and transferable service skills.