Floor Supervisor

Job Description

The Floor Supervisor supports the smooth operation of the restaurant floor, ensuring attentive service, accurate order handling and a welcoming guest experience. Candidates should have previous experience in hotel or restaurant service, supervisory ability, good knowledge of food and beverage operations, and strong communication skills. The role requires coordinating servers, managing table assignments, handling guest requests and complaints, checking service standards, supporting staff training and maintaining hygiene and safety procedures. Flexibility to work shifts, weekends and public holidays is expected. A professional appearance, positive attitude, teamwork and the ability to remain calm during busy periods are important for success.

Company Info

Shangri-La is an internationally recognised luxury hospitality group founded in Asia and known for its hotels, resorts and distinctive service culture. The company operates properties across Asia, the Middle East, Europe, North America and other major destinations, serving leisure and business travellers. Shangri-La Singapore is a long-established luxury hotel set in extensive landscaped grounds near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and event spaces. Employees work in a multicultural environment where guest care, professionalism, attention to detail and teamwork are strongly valued. The company provides opportunities across hotel operations, food and beverage, culinary services, housekeeping, events and corporate functions. Benefits and development opportunities vary by position and employment terms, but hospitality experience with a well-known international brand can offer useful career progression and transferable service skills.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. The hotel sector regularly recruits supervisors, chefs, service staff, housekeeping employees and guest-relations professionals, although hiring requirements can be competitive. Singaporean culture is multicultural, with Chinese, Malay, Indian and international influences reflected in food, festivals and daily life. Public transport is efficient, the city is clean and safe, and amenities are convenient, but rent and general living costs can be high. Most foreign employees need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit; eligibility depends on salary, qualifications and sector rules. Applicants should secure a job offer before relocating and confirm accommodation, medical coverage and pass arrangements with the employer. English is widely used in workplaces and everyday communication.