Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates guest requests, and maintains accurate front-desk records. Candidates typically need strong spoken and written English, customer-service experience in hospitality, professional grooming, good computer skills, and the ability to work rotating shifts, weekends, and public holidays. Knowledge of additional languages and hotel systems is advantageous. Shangri-La expects a courteous, reliable, service-focused team member who can remain calm under pressure, resolve issues tactfully, and consistently deliver the group’s standards of warm Asian hospitality.

About the employer

Shangri-La Group is a global luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is recognised for personalised service, comfortable surroundings, and its tradition of warm Asian hospitality. Its Singapore properties serve leisure travellers, business guests, families, and event clients, supported by restaurants, meeting facilities, wellness services, and guest-experience teams. Employees typically work in a multicultural environment with structured service standards, training opportunities, and possibilities for career development within the wider group. Front-office staff play an important role in representing the brand, creating positive first impressions, and ensuring smooth stays from arrival through departure.