Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages arrivals and departures, handles enquiries, coordinates special requests, resolves concerns, and helps create a personalized luxury-hotel experience. Candidates are generally expected to have hospitality or customer-service experience, strong spoken and written English, professional presentation, and good knowledge of hotel operations. Additional language skills are advantageous. The role requires excellent communication, problem-solving ability, attention to detail, and confidence working with international guests. Flexibility to work shifts, weekends, and public holidays is essential. The successful candidate should be warm, calm under pressure, culturally aware, and committed to Shangri-La’s service standards.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and known for its welcoming service, refined properties, and strong emphasis on genuine care. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a landmark urban resort set in extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, event facilities, wellness services, and family-focused amenities. The company places importance on personalized guest experiences, teamwork, professional development, and cultural understanding. Employees typically work in a diverse, international environment where service quality, discretion, attention to detail, and a warm approach are highly valued. Benefits and salary may vary according to experience, department, shift arrangements, and employment status.