Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore’s Service Centre by answering and directing calls, handling guest requests, recording messages, providing accurate hotel information and coordinating with departments to ensure prompt service. Candidates are expected to have a pleasant telephone manner, clear spoken English, good listening and communication skills, and basic computer knowledge. Previous experience in hotel telephony, customer service or a related front-office role is helpful. The successful candidate should remain calm under pressure, work shifts including weekends and public holidays, protect guest confidentiality, and consistently deliver warm, efficient and professional service in line with Shangri-La standards.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Australia. Shangri-La is known for personalised service, thoughtful Asian hospitality and strong attention to guest comfort. Shangri-La Singapore is a major luxury hotel set within landscaped gardens near Orchard Road, offering accommodation, restaurants, meeting facilities, recreational amenities and event services. The property employs colleagues across guest services, food and beverage, housekeeping, engineering, sales and administration. Its culture generally emphasises teamwork, service excellence, professional presentation and respect for guests and colleagues. Benefits and development opportunities vary according to the position, employment contract and local regulations.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and retail. Hotels regularly recruit for guest services, food and beverage, housekeeping, culinary, engineering and supervisory positions, although competition can be high. The culture is multicultural, orderly and generally fast-paced, with English widely used at work alongside Mandarin, Malay and Tamil. Public transport is excellent, and daily life is convenient, safe and highly connected. Housing, dining and transport are accessible, but rent and living costs can be substantial, especially near central areas. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Applicants should confirm eligibility, medical requirements and contract benefits before relocating. Singapore’s tropical climate is hot and humid year-round, with frequent rain, so comfortable clothing and reliable transport are important.