Telephone Operator (Service Centre)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator supports Shangri-La Singapore’s Service Centre by answering and directing calls, handling guest requests, recording messages, providing accurate hotel information and coordinating with departments to ensure prompt service. Candidates are expected to have a pleasant telephone manner, clear spoken English, good listening and communication skills, and basic computer knowledge. Previous experience in hotel telephony, customer service or a related front-office role is helpful. The successful candidate should remain calm under pressure, work shifts including weekends and public holidays, protect guest confidentiality, and consistently deliver warm, efficient and professional service in line with Shangri-La standards.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Australia. Shangri-La is known for personalised service, thoughtful Asian hospitality and strong attention to guest comfort. Shangri-La Singapore is a major luxury hotel set within landscaped gardens near Orchard Road, offering accommodation, restaurants, meeting facilities, recreational amenities and event services. The property employs colleagues across guest services, food and beverage, housekeeping, engineering, sales and administration. Its culture generally emphasises teamwork, service excellence, professional presentation and respect for guests and colleagues. Benefits and development opportunities vary according to the position, employment contract and local regulations.