Service Leader - Procurement (Cluster Procurement)

Job Description

The Service Leader – Procurement (Cluster Procurement) manages purchasing activities for multiple Shangri-La properties in Malaysia. Responsibilities typically include sourcing suppliers, negotiating prices and contracts, maintaining approved vendor relationships, monitoring purchasing controls, ensuring quality and timely delivery, and supporting cost-saving initiatives. Candidates should have relevant experience in hotel procurement, purchasing, supply chain, or a related field, preferably in a luxury hospitality environment. Strong negotiation, analytical, communication, and vendor-management skills are expected, together with knowledge of local suppliers, procurement procedures, and inventory systems. The successful candidate should be organised, commercially aware, ethical, service-focused, and comfortable coordinating with culinary, housekeeping, engineering, finance, and management teams across several properties.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for Asian-inspired warmth, personalised service, and high-quality accommodation. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties typically provide rooms and suites, restaurants, bars, meeting facilities, wellness services, and leisure experiences. In Malaysia, the company has established properties serving business travellers, tourists, families, and events clients. Its operating culture places emphasis on genuine hospitality, professional standards, teamwork, and guest satisfaction. A cluster procurement role supports several properties by improving purchasing efficiency, strengthening supplier partnerships, controlling costs, and helping hotels maintain consistent product quality.

Destination Guide

Malaysia offers hospitality and procurement opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi, Penang, and Sabah provide island-oriented lifestyles, beaches, outdoor activities, and a more relaxed pace, while Kuala Lumpur offers broader corporate and international career options. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, religion, and daily life. Living costs vary, with resort islands and central Kuala Lumpur generally more expensive than smaller cities. Foreign employees normally need an employment pass arranged and sponsored by the employer before starting work; requirements depend on salary, qualifications, nationality, and position. Candidates should confirm current immigration rules and tax obligations. Relocation planning should include accommodation, healthcare, transport, banking, weather, and access to family services.