Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for supervising hotel engineering operations, including building systems, electrical and mechanical equipment, plumbing, air-conditioning, preventive maintenance and repairs. Candidates typically need a technical diploma or degree, relevant hotel or facilities experience, and strong knowledge of maintenance procedures, safety standards and local regulations. The role expects hands-on leadership, effective team scheduling, accurate maintenance records, prompt response to operational issues and close cooperation with housekeeping, front office and other departments. Experience in a luxury hotel, knowledge of energy-saving practices and the ability to manage contractors and budgets would be advantageous. Good communication, problem-solving skills, flexibility and a service-oriented approach are essential.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other markets. Its properties are known for premium accommodation, restaurants, meeting facilities, wellness services and personalized guest care. Shangri-La hotels generally place strong emphasis on warm Asian hospitality, professional service standards, colleague development and operational quality. In Indonesia, the group has operated major city and resort properties, providing opportunities across hotel operations, engineering, food and beverage, finance, sales and guest services. Engineering teams play an important role in maintaining guest comfort, safety, energy efficiency and the reliability of essential hotel systems. Benefits may include accommodation or transport support, meals, insurance, service charge and training, although these vary by property and employment contract.