Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring polished service, guest satisfaction, food and beverage standards, cleanliness, and smooth coordination with Front Office and other hotel departments. Candidates should have several years of experience in hotel food and beverage, guest relations, or executive lounge operations, preferably within an international luxury property. Strong leadership, communication, problem-solving, and supervisory skills are expected, along with confidence handling VIP guests and service recovery situations. Good English is normally required; knowledge of Bahasa Indonesia and experience with hotel systems are advantageous. The role also requires flexibility for shifts, weekends, and public holidays, plus the ability to train and motivate a multicultural team.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and premium guest experiences. Its properties commonly include restaurants, executive lounges, meeting facilities, spas, and extensive leisure services. Shangri-La places strong emphasis on genuine care, attention to detail, cultural awareness, and employee development. In Indonesia, the company has operated well-known luxury properties serving business travelers, leisure guests, families, and high-end events. Employees typically work in structured, multicultural environments with opportunities to learn international hotel practices and progress within the wider group. Benefits and salary vary by property, position, experience, and whether service charge or staff accommodation is included.