Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, check-in and check-out operations. The role requires relevant hotel or hospitality experience, strong knowledge of front office procedures, excellent English communication skills and familiarity with hotel property-management systems. Supervisory experience is preferred, along with strong organisational, problem-solving and customer-service abilities. The successful candidate is expected to lead by example, maintain Shangri-La service standards, handle guest concerns professionally, coordinate effectively with other departments and support staff training. Flexibility to work shifts, weekends and public holidays is essential.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its distinctive Asian-inspired service. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La is known for warm hospitality, personalised guest experiences and the service philosophy of treating guests with genuine care. Its Singapore properties serve business and leisure travellers and offer accommodation, dining, meetings, wellness and event facilities. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations and the wider group. The company places emphasis on service excellence, professionalism, teamwork and cultural awareness. Specific benefits, duties and development opportunities depend on the property, employment contract and position.