Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth check-in and check-out, accurate billing, prompt guest service, and effective handling of complaints or special requests. Candidates typically need hotel operations experience, preferably in a luxury or international property, strong knowledge of front-office procedures, and excellent spoken and written English. Familiarity with hotel systems such as Opera is advantageous. The role requires leadership, sound judgment, professional presentation, and the ability to remain calm during busy periods. The successful candidate is expected to support and coach the front-office team, coordinate with other departments, protect guest satisfaction, and take responsibility for operational decisions during assigned shifts. Flexibility to work weekends, public holidays, and rotating shifts is essential.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, high service standards, and properties ranging from city hotels to destination resorts. Shangri-La Singapore is an established luxury hotel set in landscaped grounds near Orchard Road, offering guestrooms, suites, dining venues, meeting facilities, and leisure amenities. Employees typically work in a multicultural environment where guest care, attention to detail, teamwork, and professional development are strongly valued. The company serves business and leisure travellers and operates around the clock, making reliability, polished communication, and flexibility important qualities for front-office positions.