Director of Sales & Marketing

Job Description

The Director of Sales & Marketing leads the hotel’s commercial strategy, including sales, marketing, public relations, partnerships, revenue growth and brand positioning. Candidates should have substantial experience in luxury hospitality, hotel sales and marketing, preferably within an international property or resort environment. Strong knowledge of the Malaysian and regional travel markets, corporate and leisure segments, digital marketing, budgeting and revenue performance is expected. The role requires proven leadership, excellent communication and negotiation skills, commercial awareness, strategic planning ability and a results-focused approach. The successful candidate will build client relationships, lead the commercial team, support occupancy and profitability targets, and represent Shangri-La professionally with owners, partners and key accounts.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and recognized for warm, personalized service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under the Shangri-La brand and related hospitality brands. Its properties typically focus on premium accommodation, dining, meetings, wellness and destination experiences. Shangri-La places strong emphasis on its service culture, employee development and the philosophy of treating guests with genuine care. In Malaysia, the group has operated well-known properties in destinations including Kuala Lumpur, Penang and other major tourism markets. A Director of Sales & Marketing would support the property’s commercial performance while maintaining the brand’s luxury positioning and long-standing relationships with corporate clients, travel partners, event organizers and leisure guests.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, tourism, food and beverage, events, sales and corporate services, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island locations such as Langkawi and Penang provide a relaxed coastal lifestyle, outdoor activities, multicultural communities and strong tourism economies, although some senior roles can be seasonal and more dependent on visitor demand. Malaysian culture combines Malay, Chinese, Indian and Indigenous influences, with English widely used in business and hospitality. Living costs vary, with resort islands generally more expensive for housing and imported goods. Foreign professionals normally need employer sponsorship, an approved Employment Pass and appropriate immigration clearance before starting work. Employers often assist with relocation, accommodation, medical coverage and flights, but terms should be confirmed in writing. Candidates should check current Malaysian immigration rules and bring certified qualifications and employment documents.