The Senior Sales Manager (MICE) is responsible for generating and managing meetings, incentives, conferences and events business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate event sales. The candidate should understand the Indonesian and international events market, maintain relationships with corporate clients, travel agencies and event organisers, and be confident in negotiations and presentations. Expectations include achieving revenue targets, developing new accounts, preparing proposals, coordinating with hotel departments, ensuring client satisfaction, and representing the hotel professionally. Strong communication, networking, organisation, commercial awareness and English skills are essential; Indonesian language and local market knowledge are valuable.
Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised Asian-inspired hospitality, high service standards and well-developed business, leisure and event facilities. Its Indonesian properties serve luxury travellers, local guests, corporate accounts and international event organisers, often combining accommodation, dining, wellness and meeting services. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork and cultural understanding. Depending on the property, employees may receive benefits such as service charge, meals, uniform, medical coverage, staff rates and training opportunities. A Senior Sales Manager in the MICE division supports the company by expanding corporate and group business while protecting the brand’s premium reputation.
Indonesia offers varied opportunities across Bali, Java, Lombok and other major islands. Bali is the strongest market for resort sales, weddings, conferences, tourism and hospitality, while Jakarta and Java provide more corporate, convention and commercial roles. The culture is diverse, community-oriented and strongly influenced by local customs and religion; respectful dress and behaviour are important. Lifestyle ranges from busy city living to relaxed coastal communities, with generally affordable food and transport, although Bali housing costs can be high in popular areas. Foreign nationals normally need an employer-sponsored work permit and appropriate limited-stay work visa; working on a tourist visa is not permitted. Employers usually guide the immigration process, contracts, tax registration and insurance. Candidates should verify salary, accommodation, service charge, relocation support and visa sponsorship before accepting an offer.
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