The Service Associate – Horizon Club supports guests in the hotel’s executive lounge by providing warm, personalized service, handling arrivals and departures, assisting with reservations and local information, and coordinating food and beverage presentation. Candidates generally need a hospitality-related qualification or equivalent experience, good English communication skills, professional grooming, computer literacy, and a genuine guest-service attitude. Previous experience in a luxury hotel, front office, lounge, or guest-relations role is advantageous. The successful candidate is expected to be courteous, attentive to detail, dependable, flexible with shifts, and able to work effectively in a multicultural team while maintaining Shangri-La’s service standards.
Shangri-La Group is a major international hospitality company founded in Asia and known for its luxury hotels, resorts, residences, and related businesses. The group operates properties across Asia, the Middle East, Europe, North America, and other destinations under the Shangri-La brand and associated hotel concepts. Its service philosophy emphasizes Asian hospitality, thoughtful personal attention, and memorable guest experiences. Shangri-La hotels commonly provide accommodation, dining, wellness, meetings, and recreational facilities for leisure and business travelers. In the Philippines, the company has established luxury properties and is recognized as a significant employer in the hotel industry. Employees typically work in multicultural environments with structured service standards, training opportunities, and benefits that may include service charge, meals, uniforms, and staff discounts, depending on the property and employment terms.
The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, business services, healthcare, and technology. Major hospitality markets include Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is generally warm, family-oriented, community-minded, and strongly influenced by English-language education, making the country welcoming for international guests and workers. Lifestyle ranges from busy urban living to relaxed coastal communities, with relatively affordable food, transport, and accommodation outside central Manila. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and a 9(g) work visa; requirements can change, so confirmation with Philippine immigration authorities is essential. Relocating employees should arrange documented employment, health insurance, housing, and local registration before arrival. Weather is tropical, with a dry season and a wetter typhoon season in many areas.
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