Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need substantial luxury-hotel management experience, strong knowledge of rooms and food-and-beverage operations, excellent leadership skills, commercial awareness, and a degree or professional qualification in hospitality or business. Fluency in English, sound problem-solving ability, and experience managing multicultural teams are expected. The successful candidate should be visible, service-focused, resilient, and capable of making timely decisions while maintaining Shangri-La standards. Flexibility, professionalism, staff development, and the ability to build strong relationships with guests, owners, and colleagues are essential.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for refined Asian-inspired hospitality, personalized guest service, and strong attention to comfort and detail. Its Philippines properties include prominent city hotels and island resorts, serving business travelers, families, and leisure guests. Shangri-La places emphasis on colleague development, operational excellence, sustainability, and creating memorable guest experiences. Benefits for management employees may include accommodation or housing support, meals, medical coverage, transport assistance, service charges, travel-related privileges, and performance incentives, although packages vary by property and contract. A Resident Manager normally works closely with the General Manager and department heads to ensure smooth operations and consistent brand standards.