Floor Supervisor

Job Description

The Floor Supervisor is responsible for overseeing daily restaurant or dining-floor operations, coordinating service staff, maintaining Shangri-La’s service standards, and ensuring guests receive efficient, courteous attention. Requirements typically include previous experience in hotel or upscale restaurant operations, strong communication and leadership skills, knowledge of food and beverage service, and the ability to handle guest concerns professionally. Fluency in English is generally expected; Cantonese and Mandarin are advantageous in Hong Kong. The successful candidate should be well organised, guest focused, flexible with shifts, and comfortable working evenings, weekends, and public holidays. Relevant hospitality training and knowledge of hygiene and safety procedures are beneficial.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, personalised service, and high-quality accommodation, dining, wellness, and event experiences. Shangri-La operates several prominent properties in Hong Kong, including Island Shangri-La and Kowloon Shangri-La, serving business travellers, leisure guests, local residents, and major corporate and social events. Employees typically work in a multicultural environment with structured service standards, training opportunities, and career pathways across the group. The company places strong emphasis on guest satisfaction, professionalism, teamwork, integrity, and delivering memorable experiences.

Destination Guide

Hong Kong offers strong opportunities in hotels, restaurants, luxury retail, finance, technology, education, and logistics. Hospitality workers benefit from a busy international market, although competition is high and working hours can include evenings, weekends, and holidays. The culture combines Cantonese traditions, international influences, efficiency, and respect for hierarchy; English is widely used in business, while Cantonese is valuable for customer-facing roles. Life is energetic and convenient, with excellent public transport, dense urban neighbourhoods, major shopping areas, hiking trails, beaches, and diverse food. Housing is expensive, so many newcomers share apartments or live outside central districts. Foreign professionals generally need an employer-sponsored employment visa under Hong Kong’s General Employment Policy, with a confirmed job, suitable qualifications, and proof of remuneration. Employers commonly assist with paperwork, but applicants should verify current requirements with Hong Kong Immigration before relocating.