The Reservation Executive manages guest room reservations, amendments, cancellations and related enquiries through telephone, email and online channels. The role typically requires a diploma or equivalent qualification, previous reservations or front-office experience, strong communication skills and familiarity with hotel reservation systems. Candidates should be service-oriented, detail-conscious and comfortable handling multiple requests accurately under pressure. Good English communication is expected, while knowledge of additional languages and experience with Opera or similar systems may be advantageous. The successful candidate is expected to maximise room revenue through effective upselling, maintain accurate booking information, coordinate with other hotel departments and deliver a professional guest experience in line with Shangri-La service standards.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and event experiences. Shangri-La Hotel Singapore is a prominent luxury property set among landscaped gardens near Orchard Road. It offers guestrooms and suites, restaurants, meeting facilities, recreational amenities and extensive guest services. The organisation provides opportunities across hotel operations, including reservations, front office, food and beverage, housekeeping, sales, finance and engineering. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction. Benefits and career development opportunities vary according to the position, employment terms and local regulations.
Singapore is a compact, multicultural island city with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and international business. English is widely used, and workplaces commonly include people from across Asia and around the world. The lifestyle is safe, efficient and convenient, with excellent public transport, modern shopping areas, diverse food options and many parks and attractions. Living costs, especially rent, are relatively high, so accommodation and transport should be budgeted carefully. Foreign employees usually need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and the role. Employers normally handle the application process through Singapore's Ministry of Manpower. New arrivals should arrange valid travel documents, suitable housing, healthcare coverage and a local bank account. Singapore's tropical climate is hot and humid year-round, with frequent rain, so lightweight clothing and adaptability are useful.
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