The Team Leader, Dining Reservations oversees daily restaurant booking operations, ensuring reservations are handled accurately, efficiently and courteously. Requirements typically include relevant experience in hotel, restaurant or reservations operations, strong communication skills, good knowledge of reservation systems, and the ability to lead and coach a team. Fluency in English is expected; additional languages and familiarity with luxury hospitality are advantageous. The successful candidate should be organised, service-minded and confident handling guest enquiries, special requests, cancellations and high-demand periods. They are expected to coordinate closely with restaurant, front office and guest relations teams, maintain accurate booking records, resolve issues professionally and support revenue optimisation through effective table management.
Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for warm service, elegant properties and strong destination-led experiences. The group operates hotels and resorts across Asia, the Middle East, Europe, North America and other markets, serving leisure and business travellers through accommodation, dining, events and wellness facilities. Shangri-La Singapore is a prominent city hotel near Orchard Road, offering rooms and suites, restaurants, meeting facilities, gardens and family-oriented amenities. The company places emphasis on personalised guest service, operational excellence, teamwork and professional development. Employees may work in a multicultural environment with opportunities to build experience across hotel departments and, where available, within the wider Shangri-La network. Benefits and employment conditions vary according to the position, contract and Singapore regulations.
Singapore is a compact, highly connected island city-state with opportunities in hospitality, tourism, aviation, finance, technology, healthcare, retail and logistics. Its culture blends Chinese, Malay, Indian and international influences, reflected in food, festivals, languages and neighbourhoods. The lifestyle is safe, convenient and fast-paced, with excellent public transport, shopping, dining and green spaces, although housing and everyday expenses can be high. New arrivals often live in shared apartments or areas outside the central district to manage costs. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; the employer normally handles the application. Candidates should confirm eligibility, contract terms, accommodation, medical coverage and relocation assistance before accepting an offer. Singapore's warm, humid climate makes lightweight clothing and good rain protection useful year-round.
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