Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s sales and marketing activities, including preparing proposals, coordinating client communications, maintaining databases, arranging appointments, assisting with campaigns, and compiling reports. Candidates typically need a diploma or degree in marketing, business, hospitality, or a related discipline, along with strong administrative, communication, and organisational skills. Previous experience in hotel sales, marketing, events, or customer service is advantageous. The role requires confidence using Microsoft Office and possibly hotel or customer relationship systems. Shangri-La would expect a professional, service-focused candidate who can manage deadlines, work accurately, cooperate with different departments, and communicate effectively with corporate clients, travel partners, guests, and colleagues. Flexibility, initiative, attention to detail, and a positive attitude are important.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised internationally for warm Asian hospitality. The company operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other destinations. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands, serving leisure travellers, business guests, families, and corporate events. Shangri-La properties generally emphasise personalised service, comfortable accommodation, dining, wellness, and memorable guest experiences. In Malaysia, the group has operated prominent hotels and resorts in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees typically work in a multicultural environment with opportunities to develop skills in hospitality operations, sales, marketing, guest relations, and leadership. Benefits and working conditions vary by property, position, and local employment regulations.

Destination Guide

Malaysia offers hospitality and sales opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor, and other resort destinations. Although Malaysia is not one island, it includes mainland states, Peninsular islands such as Langkawi and Tioman, and Malaysian Borneo, where Sabah and Sarawak provide strong tourism employment. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences. English is widely used in hotels, while Malay is the national language. Lifestyle varies from busy city living to relaxed beach or rainforest communities; food, public transport, tropical weather, and generally affordable living are major attractions. Foreign employees normally require an employer-sponsored Employment Pass, and the company must meet immigration requirements before work begins. Applicants should confirm visa eligibility, contract terms, accommodation, medical coverage, taxes, and relocation support. Local hires usually have simpler arrangements, while international candidates should budget for deposits, transport, and initial living expenses.