Events and Operations Assistant Manager, Family Experience

Job Description

The Events and Operations Assistant Manager, Family Experience supports the planning and delivery of family-focused activities, events and guest experiences at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, tourism or a related field, along with several years of experience in event coordination, hotel operations, guest relations or children’s programming. The candidate should be highly organised, service-oriented and confident managing vendors, schedules, budgets, staff and safety procedures. Strong communication skills, creativity, attention to detail and the ability to work weekends, evenings and public holidays are expected. Experience working with families, children or luxury-hospitality guests is advantageous.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other global destinations. The group is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and family experiences. Shangri-La Singapore is a long-established five-star urban resort set among extensive gardens near Orchard Road. It offers guestrooms and suites, restaurants, meeting and event facilities, wellness services and family-oriented amenities. The company places strong emphasis on guest satisfaction, operational excellence, teamwork and colleague development. Employees typically work in a multicultural environment and are expected to demonstrate professionalism, genuine care, flexibility and a commitment to maintaining luxury-service standards.

Destination Guide

Singapore is a compact, highly connected city-island with strong opportunities in hospitality, tourism, events, food and beverage, technology, finance and healthcare. Its diverse population blends Chinese, Malay, Indian and international influences, reflected in its languages, festivals and cuisine. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, parks and attractions, although accommodation and daily expenses can be high. Hospitality roles commonly involve shift work, weekends and public holidays, with opportunities at hotels, resorts, restaurants and event venues. Foreign candidates generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Employers usually guide successful applicants through the application process. New arrivals should budget for rental deposits, medical insurance and transport, and verify current immigration requirements with Singapore’s Ministry of Manpower before relocating.