Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or emergencies. Requirements typically include a diploma or degree in hospitality, previous experience in front office or hotel operations, strong communication skills, and familiarity with property-management systems. The successful candidate is expected to be guest-focused, calm under pressure, commercially aware, and capable of leading colleagues across different departments. Flexibility to work rotating shifts, weekends, and public holidays is essential. Shangri-La would also expect professional presentation, sound decision-making, attention to detail, and the ability to uphold luxury service standards while supporting guest satisfaction and operational efficiency.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian hospitality, high service standards, and distinctive properties in major cities and resort destinations worldwide. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and Australia. Shangri-La Singapore is an established luxury hotel set among extensive tropical gardens near Orchard Road. It offers accommodation, restaurants and bars, meeting facilities, wellness services, and event spaces for leisure and business travellers. Employees typically work in a multicultural environment with strong emphasis on guest care, professional development, teamwork, and operational excellence. Benefits and compensation vary according to employment level, experience, and company policy.