Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor oversees daily restaurant or outlet operations, ensuring efficient service, guest satisfaction and compliance with Shangri-La standards. Typical requirements include hospitality experience, preferably in a supervisory or luxury hotel environment, strong knowledge of food and beverage service, and good spoken English. The candidate is expected to lead and coach service staff, coordinate seating and table assignments, monitor cleanliness and presentation, handle guest requests or complaints professionally, support opening and closing procedures, and maintain accurate operational records. Flexibility to work shifts, weekends and public holidays is essential. A positive attitude, attention to detail, sound communication skills and the ability to remain calm during busy periods are important.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and known for its hotels, resorts and serviced residences across the world. The group operates properties in major business and leisure destinations, with a strong emphasis on warm Asian hospitality, personalized guest service and high-quality dining experiences. Shangri-La Singapore is a landmark luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens and wellness services. The property serves international leisure travelers, business guests, families and conference groups. Employees typically work in a structured, service-focused environment with training and opportunities to develop within hotel operations. The company values professionalism, teamwork, cultural awareness and consistent attention to detail, particularly in guest-facing roles such as restaurant floor supervision.