Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and supports a smooth arrival and departure experience. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to work accurately under pressure. Previous hotel or front-office experience is advantageous, while fluency in English is expected. The role requires flexibility to work shifts, weekends, and public holidays. Candidates should be friendly, attentive, culturally aware, and committed to Shangri-La’s service standards, with the ability to resolve guest concerns calmly and coordinate effectively with other hotel departments.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, comfortable surroundings, and its Asian-inspired approach to hospitality. Shangri-La Singapore is a prominent luxury hotel located on Orange Grove Road near Orchard Road. It offers guest rooms, suites, restaurants, event facilities, gardens, wellness services, and leisure amenities. The company employs people across front office, food and beverage, housekeeping, engineering, sales, finance, and other hotel functions. Employees are generally expected to demonstrate warmth, professionalism, teamwork, and attention to detail while creating memorable experiences for guests.