Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages enquiries, coordinates special requests and supports a smooth, personalised stay. Candidates generally need hospitality or customer-service experience, strong spoken and written English, a professional appearance and confident communication skills. Experience with hotel property-management systems is useful, while additional languages can be an advantage. The role requires patience, discretion, problem-solving ability and a genuine interest in helping people. Candidates should be comfortable working shifts, weekends and public holidays, handling guest complaints calmly and coordinating with housekeeping, food and beverage, concierge and other departments. A service-focused attitude, attention to detail and the ability to remain composed in a busy luxury-hotel environment are essential.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for warm Asian-inspired service, high-quality accommodation and distinctive resorts and hotels around the world. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La brand and related hospitality concepts. Shangri-La Singapore is a well-established luxury hotel near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens and extensive guest services. Employees typically work in a multicultural environment where personal service, professionalism and attention to detail are highly valued. The company provides opportunities across front office, food and beverage, housekeeping, culinary, events and corporate functions. Benefits and development opportunities vary by position and employment contract, but hospitality training and internal career progression are commonly emphasised.