Service Leader - Procurement (Cluster Procurement)

Role summary

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The Service Leader – Procurement supports cluster-wide purchasing for Shangri-La properties in Malaysia. The role typically requires a degree or diploma in procurement, supply chain, business, hospitality, or a related field, together with several years of purchasing experience, preferably in hotels or other large service organisations. Responsibilities include sourcing suppliers, negotiating prices and contracts, monitoring quality and delivery, maintaining purchasing records, ensuring policy compliance, and coordinating with finance, kitchens, engineering, housekeeping, and other departments. Candidates are expected to be organised, commercially aware, ethical, confident in negotiation, comfortable with procurement systems, and able to manage multiple properties and deadlines. Strong communication skills and good knowledge of local suppliers and Malaysian purchasing practices are valuable.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, high-quality accommodation, restaurants, wellness facilities, and distinctive resort experiences. Its Malaysian portfolio includes established city and resort properties, serving business travellers, leisure guests, families, and conferences. Shangri-La generally places strong emphasis on guest satisfaction, operational standards, teamwork, staff development, and responsible business practices. A cluster procurement position supports several properties at once, helping the company control costs while maintaining product quality, supplier reliability, and consistent purchasing procedures. Employees may work with local and international vendors across food and beverage, rooms, engineering, administration, and other hotel operations.