Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for overseeing hotel engineering services, maintenance operations, and the reliable performance of building systems, equipment, and guest facilities. Requirements generally include a diploma or degree in mechanical, electrical, civil, or building services engineering, together with several years of experience in hotel or commercial property maintenance. The candidate should understand preventive maintenance, troubleshooting, workplace safety, energy conservation, and relevant regulations. Strong leadership, communication, budgeting, contractor-management, and problem-solving skills are expected. The role also requires flexibility for shifts, emergencies, and close cooperation with housekeeping, front office, food and beverage, and other hotel departments.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group headquartered in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for refined service, comfortable accommodations, extensive dining facilities, and a strong focus on genuine hospitality. Its properties commonly employ large engineering and facilities teams to maintain guest rooms, restaurants, public areas, utilities, life-safety systems, and resort infrastructure. Shangri-La generally promotes structured operating standards, professional development, teamwork, and attention to guest satisfaction. Depending on the Indonesian property, employees may receive benefits such as meals, uniforms, insurance, transport, service charge, or staff accommodation, although the exact package should be confirmed directly with the employer.