The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-level guests. Requirements typically include a hospitality or hotel management background, several years of front office, guest relations, or executive lounge experience, strong English communication skills, and familiarity with hotel property-management systems. The successful candidate should be confident leading a team, coordinating with housekeeping, food and beverage, reservations, and concierge departments, and handling guest concerns professionally. Shangri-La expects a polished, service-oriented manager who can maintain luxury standards, manage operating procedures, monitor guest satisfaction, control costs, and support staff training. Flexibility for shifts, weekends, and public holidays is generally required.
Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for its hotels, resorts, residences, and distinctive Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Its brand is built around warm hospitality, thoughtful guest experiences, quality dining, wellness, and strong attention to personalized service. Shangri-La hotels commonly offer executive lounges, restaurants, meeting facilities, spas, and business-travel services. In Indonesia, the group has operated prominent luxury properties serving corporate travelers, diplomats, leisure guests, and international events. Employees typically work in multicultural teams and are expected to demonstrate professionalism, courtesy, cultural awareness, and consistent service standards. Career opportunities may include structured training, internal mobility, and progression across hotel departments or other Shangri-La properties.
Indonesia is an archipelago offering hospitality opportunities in Jakarta, Bali, Batam, Lombok, Surabaya, and other tourism centers. Luxury hotels regularly recruit managers and supervisors in front office, food and beverage, housekeeping, sales, and guest relations. Bali provides a relaxed, international lifestyle with beaches and a large expatriate community, while Jakarta offers stronger corporate opportunities, shopping, dining, and urban services. Local culture values respect, community, modesty, and religious diversity; learning basic Bahasa Indonesia is highly useful. Living costs vary considerably, with Bali resort areas and central Jakarta generally more expensive than smaller cities. Foreign employees normally need employer sponsorship and the appropriate work and stay permit, commonly arranged through the hiring company. Candidates should confirm visa eligibility, contract terms, accommodation, transport, medical cover, taxes, and service-charge policies before relocating. Indonesia's climate is tropical, with wet and dry seasons.
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