Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-level guests. Requirements typically include a hospitality or hotel management background, several years of front office, guest relations, or executive lounge experience, strong English communication skills, and familiarity with hotel property-management systems. The successful candidate should be confident leading a team, coordinating with housekeeping, food and beverage, reservations, and concierge departments, and handling guest concerns professionally. Shangri-La expects a polished, service-oriented manager who can maintain luxury standards, manage operating procedures, monitor guest satisfaction, control costs, and support staff training. Flexibility for shifts, weekends, and public holidays is generally required.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for its hotels, resorts, residences, and distinctive Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Its brand is built around warm hospitality, thoughtful guest experiences, quality dining, wellness, and strong attention to personalized service. Shangri-La hotels commonly offer executive lounges, restaurants, meeting facilities, spas, and business-travel services. In Indonesia, the group has operated prominent luxury properties serving corporate travelers, diplomats, leisure guests, and international events. Employees typically work in multicultural teams and are expected to demonstrate professionalism, courtesy, cultural awareness, and consistent service standards. Career opportunities may include structured training, internal mobility, and progression across hotel departments or other Shangri-La properties.